Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. All included components, accessories, inserts, QR cards, capsules, bonus items, and packaging must be returned with the item. You’ll also need the receipt or proof of purchase.
Please measure your coins, rounds, bars, capsules, or collectibles before purchasing. XplrsAttic storage cases are designed for specific item sizes, and compatibility may vary by mint, manufacturer, capsule thickness, and collectible type. Returns due to ordering the wrong size, changed mind, no longer needing the item, or buyer mistake are accepted, but the buyer is responsible for return shipping.
To start a return, you can contact us at sales@explorersattic.com. Please note that returns will need to be sent to the following address:
Returns - XplrsAttic
20423 Florida 7, Suite F6 285
Boca Raton, FL 33498
If your return is accepted, we’ll provide return instructions and let you know whether a return shipping label will be provided. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@explorersattic.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
If the return is due to our error, a defective item, or damage during shipping, we will work with you to resolve the issue and may provide a prepaid return label or replacement when appropriate.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products, personalized products, special orders, sale items, gift cards, or items that have been used, altered, damaged after delivery, or returned with missing components.
We also cannot accept returns for any collectible, coin, round, bar, capsule, or accessory that was not included in the original order.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it: unused, undamaged, with all included components, accessories, inserts, QR cards, capsules, bonus items, and original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping charges may be deducted from the refund for buyer-responsibility returns, including ordering by mistake, wrong size selected, changed mind, or no longer needing the item.
Partial refunds may apply if the item is returned damaged, used, altered, missing components, or not in its original condition.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@explorersattic.com.